Job Description

Job Description

Job Description

The Product Specialist is the principal point of contact for their allocated Product(s). They service and support both clients and colleagues alike during both “Onboarding” and “Live” scenarios. Their interactions may be face to face or remote depending on the situation. For example: Issue reproduction and resolution; daily Scrums and Q & A sessions. They will work closely with the Senior Product Specialist during the regular Sprint Release schedules to perform adhoc, regression and smoke testing and support Client User Acceptance Testing, to consider operational and client impacts and escalate / communicate as appropriate. Through their interactions and subsequent inherent knowledge of their allocated Product(s) they will champion best practice and lobby changes through liaison with the Management team to enhance our offering.

Responsibilities:

• To be an expert in their allocated Product (s)
• To respond to internal and external Helpdesk questions/queries in line with Client service levels, reproducing, escalating issues and raising bugs, as appropriate in Azure DevOps Server and following through to resolution.
• Performing daily QCs and system maintenance to ensure stable operation
• Work closely with Product and Development teams during the regular Sprint Release schedules to perform regression and smoke testing across our Products, support Client User acceptance Testing and consider operational and client impacts, escalating, communicating and educating as appropriate.
• Perform day to day internal system jobs and reporting for the Client programs as necessary and in response to existing Client needs. Be prepared to professionally:
  • Explain Product capabilities and how they meet client requirements
  • Support the identification of gaps and suggest alternate solutions/best practice.
  • Collect Client configuration requirements within appropriate spreadsheets / documentation
  • Accurately upload/input Client configuration into our system in line with agreed deadlines
  • Submit requirements into Azure DevOps Server as necessary ensuring entry is fully comprehensive to support the Development Team’s understanding.
• Perform adhoc configuration/set up tasks as part of system or Client maintenance
• Support training sessions with client administrators, and / or colleagues as necessary to encourage optimum use of the Product – developing and maintaining documentation as necessary.
• Through interactions and knowledge of the allocated Product(s) collate best practice, lobby, and champion changes to enhance offerings through liaison with the Product Manager(s) engaging Program Administration Quality Assurance Champions as necessary.
• Attend client meetings as appropriate/necessary
• Other duties as directed or delegated by Line Manager/Senior Product Specialist

The compensation for this position varies by location . In the USA, is $50k-$58k USD. For candidates in Brazil, Mexico, and Colombia compensation will be determined based on local market standards, job-related knowledge, skills, and experience. Vistex offers a highly competitive benefits package, which includes paid time off, comprehensive healthcare coverage, and paid volunteerism days. Specific benefits may vary by country in accordance with local regulations and market practices.

About us: The Vistex platform helps businesses finally get control of all their different promotions, rebates, SPAs, discounts, and other incentives. With so many programs across so many partner relationships, it can be impossible to see where all the money is going, let alone how much difference it’s actually making to revenue. With Vistex, business leaders can see the numbers, see what really works, and see what to do next – so they can make sure every dollar they spend really is driving more growth, not just more costs. It’s why global enterprises ranging from Coca-Cola to Sony to Grainger rely on Vistex every day. Vistex | Now it all adds up. ™

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