Overview Job Title: Incident Program Manager Location: Miami, FL – Hybrid, 3 days onsite Duration: 9 Months Rate Range: $48 – 52.93/hr on W2 DOE Company: Russell Tobin Responsibilities Incident Management (Engineering exposure – tech knowledge is beneficial) Problem Management (understands handshake between Incident and Problem Management) Monitoring (Splunk, Wavefront, etc.) – basic understanding sufficient to interpret Cross-Functional interactions with Business Organization (Legal, Compliance, Customer Success, etc.) and Third-Party interactions in case of incidents for business recovery post-outage Drive efficiency based on key KPI fluctuations – tech and business Fluency and authoritative control of situations mandatory – effective verbal and written communication – tech ↔ business Understands Finance world at a high level Education & Qualifications 7+ years in banking or FinTech industries ITSM tools like ServiceNow Technical background is a huge plus Seniority level Mid-Senior level Employment type Contract Job function Information Technology Industries IT Services and IT Consulting #J-18808-Ljbffr Russell Tobin
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Job Title 5+ Exp in playing BA role. Should have good experience in KYC. Customer is looking for someone who can lead requirements gathering with business stakeholders to help redesign KYC processes. These seem to be more tactical KYC investigators. Tech Digital
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