Job Description

Play a critical role in ensuring customer satisfaction, retention, and long-term success. You will develop strong relationships with our customers, understand their needs, and ensure they realize maximum value from our solutions. The ideal candidate will be fluent in Portuguese, Spanish, and English, and skilled at engaging with both technical and business stakeholders across the LATAM region.

Qualifications:

• Fluency in Portuguese, Spanish, and English .
• Excellent written and verbal communication skills in all required languages.
• Minimum 3+ years of experience working as a Customer Success Manager, Technical Account Manager, or Account Manager in cloud/SaaS environments.
• Strong understanding of cloud technologies (e.g., AWS, Azure, Oracle Cloud, Google Cloud) and container technologies (e.g., Docker, Kubernetes).
• Proven ability to manage multiple customer engagements simultaneously.
• Analytical mindset with experience using CRM and customer success tools.
• Ability to work in a fast-paced, evolving environment.
• For remote roles: must have a stable, high-bandwidth internet connection to ensure reliability on customer and partner calls.
• Cloud certifications (AWS, Azure, GCP, OCI) are a plus.

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