Customer Service Associate - Work From Home Job at 1-800-Flowers Family of Brands, United States

NDIvU05VMTY1RFlkQzVqeU9mME1icXVySHc9PQ==
  • 1-800-Flowers Family of Brands
  • United States

Job Description

POSITION SUMMARY

  • This position is responsible for managing major business accounts and providing order management and customer care to the Corporate Sales Team. Main duties include customer service support, order management, preparation for electronic and manual order entry, account maintenance and sales support to the Corporate Sales Team.
ESSENTIAL DUTIES AND RESPONSIBILITIES

Major responsibilities:
  • Must have excellent verbal and written communication skills in order to interact professionally with customers and employees at all levels of the organization
  • Must be able to accommodate changing work schedules, which will include weekends and late hours during the Holiday.
  • A proven ability to use discretion in working with confidential information is essential.
  • Must be self-motivated detail oriented with the ability to organize multiple tasks and produce results with exact deadlines in an environment with frequent interruptions
  • Extensive knowledge in order entry and customer service within CCS
  • Strong customer service skills
  • Inbound calls (i.e. external customers, internal callers, transfers, questions, etc.)
  • Process a variety of orders
  • Customer service requests
  • Emails
  • Emailed Holds Report and Holds Worker Console
  • Viewer System Console
  • Support Management Dashboard in Salesforce
  • Customer Contact Tool
  • Proficiency in MS Office
  • Proficiency in MS Excel
  • Must be a team player
Other customer service duties may be assigned
  • Proficiency in MS Office
  • Proficiency in MS Excel

Job Tags

Remote work,

Similar Jobs

ProSidian Consulting

Data Scientist/Statistician (Level 1) - Aerospace Medical Research (AMR9) Job at ProSidian Consulting

 ...Data Scientist/Statistician (Level 1) - Aerospace Medical Research (AMR9) ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry leading practices. We help forward thinking... 

Mint Architecture

Interior Design Architecture Project Manager Job at Mint Architecture

 ...Job Description Job Description Job Title: Interiors Architectural Project Manager About Us: MiNT Architecture is a forward-thinking, innovative...  .... Our team is dedicated to delivering high-quality design solutions that meet both the practical and creative needs... 

Garfield Park Academy

Spanish Teacher Job at Garfield Park Academy

 ...Job Description Job Description Spanish Teacher - Full Time 10 month Position- needed in a private school setting in South Jersey for students with behavioral disorders. NJ certificate as a teacher of Spanish or World Languages required. Experience in a secondary... 

jobright.com

Marketing Account Manager, Retail Media Network, Mid-Level Job at jobright.com

Marketing Account Manager, Retail Media Network, Mid-Level Join to apply for the Marketing Account Manager, Retail Media Network, Mid-Level role...  ...skills, including negotiating, presenting, and influencingFollows through on commitmentsAbility to prioritize and balance... 

Substack

Software Engineer - Payments Job at Substack

 ...Substack is building a new economic engine for culture, giving the...  .... Were looking for a Software Engineer to join our Payments...  ...work across our tech stack. Experience with payments is an asset but...  ...Requirements ~5+ years of non-internship professional full stack web...