Job Description

POSITION SUMMARY:

The Assistant General Manager of Restaurant is responsible for creating unforgettable dining experiences for every guest visiting Top of the Rock (TOR) restaurants. This position assists with leading the front-of-house staff and is responsible for all service aspects of TOR restaurant outlets. The position supports the Restaurant General Manager.

ESSENTIAL FUNCTIONS:

• Ensures all restaurant equipment is kept in satisfactory working order maintaining the highest degree of usability and cleanliness.

• Effectively controls labor to budget, while maintaining the highest guest experience standards.

• Oversees the ordering, receiving, and maintaining of appropriate par levels of front of the house beverages and supplies, which may include coordinating the transportation of goods.

• Oversees the entire beverage inventory program, ensuring 3% or less variance for all TOR outlets.

• Coaches, counsels, and develops leadership team in TOR outlets.

• Demonstrates exceptional fiscal management skills, including financial analysis, budget creation, forecasting, labor and inventory control, and P&L oversight.

• Ensures applicable alcohol service, health and safety procedures and regulations are followed.

• Prepares a variety of administrative/operations reports and records, timesheets, daily staffing reports, inventories, cash reports etc.

• Provides superior service to internal and external guests at all times.

• Maintains close contact with guests to ensure their satisfaction.

• Aids with overseeing the training program of employees.

• Aids with planning and conducting manager staff meetings.

• Oversees all opening and closing duties of dining outlets and bar effectively.

• Troubleshoots a variety of special challenges that arise in daily operations related to inventory, purchasing, personnel, equipment, etc.

• Ensure alcoholic beverages are served within the rules proscribed by the Missouri Department of Public Safety Alcohol and Tobacco Control.

• Manages all internal/external communications in a timely and effective manner.

• Monitors food and service to ensure that appropriate quality standards are maintained.

• Confers regularly with the Restaurant Managers and other Company personnel to plan, coordinate, and evaluate services/activities, exchange information, resolve problems, etc.

• Supervises and assist as necessary with all operations, which may include line set-up and restocking; food preparation, customer service; cleaning and organizing cooking, service, and dining area; dishwashing; bartending, menu development, large party reservations etc.

• Ensures a great working relationship between front and back-of-the-house teams.

• Keep abreast of new developments in the field.

• ALL OTHER DUTIES AS ASSIGNED

EXPERIENCE/QUALIFICATIONS: ­

• Minimum Degree Required: High School Diploma or Equivalent

• Preferred Degree: Bachelor's Degree in Hospitality Management

• Certificate(s) or License(s): Serve Safe and beverage service certification.

• Years of experience: At least 5 years previous leadership experience, or a combination of education and experience from which a comparable amount of knowledge is acquired. 2 – 3 years of Food and Beverage management experience (fine dining experience preferred).

KNOWLEDGE, SKILLS, AND ABILITY:

• Broad, advanced knowledge and skills related to restaurant operations, including experience in ordering, inventory control, staff scheduling, cash reports and similar administrative or management functions (preferably in multi-unit operation).

• Advanced administrative, math and supervisory skills. Some previous budget administration experience.

• Experience working with a variety of commercial food service equipment.

• Proven ability to deal effectively with guests and other company personnel, in person, on the phone, and in written communication.

• Strong wine and liquor knowledge preferred

TRAVEL REQUIREMENTS:

• NA

PHYSICAL REQUIREMENTS:

• Regular computer work, walking and standing

• Occasional sitting and lifting (up to 50lbs)

INDEPENDENT JUDGEMENT:

• Develops objectives and general policies and procedures for a specific program or functional area of responsibility within the general scope of established operational goals and plans. Day-to-day work and decisions do not require direction or review by immediate supervisor. End results are reviewed by supervisor.

Full Time Benefits Summary:

Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

• Medical

• Dental

• Vision

• Health Savings Account

• Flexible Spending Account

• Voluntary benefits

• 401k Retirement Savings

• Paid holidays

• Paid vacation

• Paid sick time

• Bass Pro Cares Fund

• And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.

If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.

Big Cedar Lodge

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